Terms of Use

01 About INNOVIZZ

INNOVIZZ is an AI implementation and deployment company specializing in intelligent automation, data analytics, and digital transformation for small-to-medium businesses (SMBs) and clinical/pharmaceutical organizations. We deliver working AI systems, not strategies or roadmaps, through proprietary methodologies including the AMICA Framework (our delivery methodology built on Architectural Precision, Measurable Impact, Intelligent Partnership, Continuous Evolution, and Accessible Innovation) and the IGNITE Values System (Impact First, Growth Obsessed, Neoteric Innovation, Integrity, Tech-Driven Excellence, and Evolution). Our dual-market approach combines SMB-focused automation services with deep clinical intelligence consulting backed by 13+ years of domain expertise.

02 Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and INNOVIZZ Inc. ("INNOVIZZ," "we," "us," or "our"). By using our Services, you represent that:

• You are at least 18 years old
• You have the legal authority to enter into this agreement
• You will comply with all applicable laws and regulations
• All information you provide is accurate and complete

03 Services Overview

3.1 SMB Services

Our SMB service pathway delivers AI implementation through a structured progression designed to maximize readiness, reduce risk, and ensure measurable ROI:

• AI Readiness Bridge: Assessment and strategic roadmapping to validate your organization's AI readiness before any implementation begins
• AI Operations Sprint: Targeted workflow automation: one workflow scoped, prototyped, and deployed per sprint cycle
• AI Productivity Implementation: Comprehensive deployment converting approved prototypes into production-grade systems integrated with your technical stack
• INNOVIZZ Secure AI Assistant: Private AI infrastructure deployment with zero third-party data exposure, built for regulated industries and data-sensitive organizations

3.2 Custom AI Solutions

For organizations with advanced or specialized requirements, our Custom AI Solutions provide bespoke implementations leveraging our proprietary service platforms:

3.3 Clinical Intelligence Consulting

Specialized consulting services for pharmaceutical companies, CROs, and biotech organizations. Our clinical vertical leverages proprietary frameworks including CertusAI™ (automated quality control of Tables, Listings, and Figures) and AxiomAI™ (automated SDTM/CDISC transformation) to accelerate clinical data operations, ensure regulatory compliance, and reduce submission timelines.

3.4 Advisory Programs

• AI Strategy Sprint: Clarity workshops leading directly to execution
• Executive AI Consultation: Strategic foresight sessions for leadership and boards

3.5 Service Tiers

We offer services across structured engagement tiers to match organizations at every stage of AI maturity:

04 User Responsibilities

4.1 Account Security

You are responsible for:

• Maintaining confidentiality of login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Using strong passwords and enabling two-factor authentication when available

4.2 Acceptable Use

You agree NOT to:

• Use our Services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble our software
• Share proprietary frameworks or methodologies with third parties
• Upload malicious code, viruses, or harmful content
• Violate any applicable laws or regulations

4.3 Data Responsibility

When using our Services, you warrant that:

• You own or have rights to all data you upload
• Your data does not violate any third-party rights
• You comply with all applicable data protection laws
• You have obtained necessary consents for data processing

05 Intellectual Property Rights

5.1 INNOVIZZ Proprietary Assets

All INNOVIZZ proprietary frameworks, methodologies, and technologies including but not limited to:

• AMICA Framework™ (delivery methodology)
• IGNITE Values System™
• CertusAI™ (automated TLF quality control)
• AxiomAI™ (SDTM/CDISC transformation engine)
• DataMatrix Catalyst Framework™
• IntelliEdge Accelerator Playbook™
• WebCortex GrowthStack Method™
• All software, algorithms, AI models, and service platforms

Are protected by copyright, trademark, and trade secret laws. These remain the exclusive property of INNOVIZZ.

5.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Services solely for your internal business purposes during your subscription period.

5.3 User Content

You retain ownership of your data and content. By using our Services, you grant us a limited license to process your data solely to provide the Services and improve our AI models (with appropriate anonymization).

06 Privacy & Data Protection

Your privacy is paramount. Our comprehensive Privacy Policy details how we collect, use, and protect your information. By using our Services, you consent to our data practices as described in our Privacy Policy.

Key Protections

• GDPR compliance for EU users
• HIPAA compliance for healthcare data
• SOC 2 Type II certified security controls
• AES-256 encryption at rest, TLS 1.3 in transit

07 Subscription & Payment Terms

7.1 Billing

• Subscription fees are billed in advance
• Enterprise contracts may have custom billing terms
• All fees are non-refundable except as required by law
• Prices may change with 30 days' notice

7.2 Trial Periods

Free trials are subject to limitations and may require payment information. Trials automatically convert to paid subscriptions unless cancelled before the trial period ends.

08 Service Availability & Support

8.1 Uptime Commitment

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

8.2 Support Levels

• Basic: Business hours support
• Standard: Priority support with faster response times
• Premium: 24/7 dedicated support with account management

09 Limitation of Liability

9.1 Disclaimer of Warranties

9.2 Limitation of Damages

10 Indemnification

You agree to indemnify and hold INNOVIZZ harmless from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your data or content

11 Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using account management tools.

11.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay fees when due
• Use Services in a manner that could harm our business or other users

11.3 Effect of Termination

Upon termination:

• Your access to Services will cease
• We may delete your data after a reasonable retention period
• Accrued obligations remain in effect

12 Governing Law & Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the applicable jurisdiction without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes will be resolved through binding arbitration rather than court proceedings, except for claims of intellectual property infringement.

13 Changes to Terms

We may update these Terms periodically. Material changes will be notified via email or prominent website notice. Continued use after changes constitutes acceptance of new Terms.

14 Contact Information

INNOVIZZ Inc.

15 Miscellaneous

15.1 Severability

If any provision is found unenforceable, the remainder of these Terms remains in effect.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and Service Agreements, constitute the entire agreement between you and INNOVIZZ.

15.3 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations freely.